The Locker Lowdown
The industry is changing. I'm paying attention.
The inconvenience of convenience
E-commerce has made buying easier than ever. A few taps and it's done.
But getting those purchases into people's hands is still one of the biggest challenges in the whole process.
Waiting for deliveries. Missed parcels. Returns. Rising expectations. The pressure to make delivery faster, more flexible and more efficient.
It's what one industry leader described to me as "the inconvenience of convenience."
And it's a phrase that's stayed with me, because it captures something important about where the industry is heading.
Parcel lockers and out-of-home networks are part of the answer. But so are smarter delivery operations, new technologies, changing business models, better infrastructure and new approaches to the last mile.
Every one of the changes needs people to make it happen.
People who can build networks, open sites, develop partnerships, run operations and turn new ideas into successful businesses.
That's what makes this industry so interesting.
What's in The Locker Lowdown?
The Locker Lowdown is my regular look at developments across parcel, post, last mile and out-of-home delivery in the US, UK and Europe.
From new networks and market expansion to acquisitions, partnerships, technology and the people behind them.
I'll share developments I find interesting and the stories that deserve a little more attention.
Not because I have all the answers, but because I believe understanding where an industry is going is essential if you want to work with the people shaping its future.
Lockers gave it its name. The whole of delivery is its subject.
If you're building something interesting, I'd love to hear about it.
